Shipping & returns at Pearl & Stich
At Pearl & Stich, we pour our hearts into every handmade item. Here you'll find everything you need to know about how we deliver your beautiful creations and our policies on returns, ensuring a smooth and happy shopping experience.
Crafted with care, delivered with love
Each Pearl & Stich item is uniquely handmade to order, ensuring exceptional quality and a personal touch just for you. This dedicated crafting process means our handmade orders typically take between 7-12 days to complete and dispatch. Please note that some exquisite fabrics may need to be specially ordered, which only happens once your order is placed. We appreciate your patience as we create something truly special.
Simple shipping for every order
We believe in straightforward shipping. For all orders within the United Kingdom, a flat rate of £5 applies. This ensures your unique, handmade occasion wear is delivered safely to your door in Eastleigh or beyond. There are no hidden fees, just one simple charge for shipping.
Returns and exchanges at Pearl & Stich
At Pearl & Stich, we do not accept refunds as each item is handmade to order specifically for you. However, your satisfaction is our priority. If your item arrives damaged, we are happy to offer a replacement. Please contact us directly to arrange this. Pearlandstich@outlook.com or find us on instagram @pearlandstich